After-sales service
Service Philosophy
Perfect after-sales service system
Warranty Period
The warranty period of the company's products is one year for the whole machine (except for the contractual warranty period and other special circumstances), in principle, the date of commissioning qualified for official production (commissioning sheet, acceptance sheet signature date).
Response time
Company commitment to after-sales service arrival time.
Within 0~200Km 24 hours Within 200~500Km 36 hours
500~1000Km within 48 hours 1000Km above 72 hours
△Special areas, special circumstances and customer consultation service time, but in the receipt of customer requests for service information within 3 hours to respond.
After-sales service content
1) Installation, commissioning, and process of series equipment.
2) Installation, commissioning, technology, training and acceptance of manual and automated non-standard equipment involving mechanical and electrical complexity.
3) Equipment with a large number of orders at one time.
4) Equipment failure that cannot be repaired by the user during the warranty period.
(5) Outside the warranty period, the user can not repair the equipment failure that requires home repair service.
After-sales Service Notice
Professional Services
The after-sales service department fills in the after-sales service order after receiving the maintenance information requested by users, and understands in detail to fill in the equipment model, specification, factory number, failure phenomenon and analyze the cause of failure, so as to make accurate judgment and avoid unnecessary losses caused by error in judgment and wrong dispatch.
Equipment Maintenance
For equipment maintenance within the warranty period, after receiving the service order and service notice, according to the actual fault situation, the after-sales service department will decide whether to instruct the technicians to repair by telephone, or mail the parts to instruct the repair, or send someone to repair at home.
Hotline:
ADD:1001 Jingang Dadao, Zhangjiagang City, Jiangsu Province, China
TEL:+86 512-58596000
FAX:+86 512-58592295
E-mail: sales@zjgsdcs.com
Copyright©2020 Jiangsu Zhangjiagang Ultrasonic Electric Co., Ltd. All rights reserved ICP:苏ICP备08019023号 Powered by 300.cn